Japan Crate
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Steer Clear; Trust Me
This place is a scam, avoid them at all cost. The current crisis reveals how the company responds to adversity and it is not good. They are lying and cheating people out of money to stay in business. They changed shipping providers and now started charging for shipping. That is perfectly fine to do but they advertised that it was faster and that was their justification for the increased cost. They have since redacted the statement that it was faster (since it is not) and have no new justification for the increased cost. They also charged people shipping on past orders and those who prepaid before the shipping policy was implemented. Their shipping is advertised to be 2-4 weeks. It has been 8 weeks and still nothing. Customer service responds slowly and refuses to give refunds. I had to dispute the charge with my bank to get my money back. All their support says is to keep waiting due to Virus Delays. Mail may be a little delayed but I assure you it isn’t 8 weeks delayed. I have received packages from other retailers with no issue. If you’re on the fence about subscribing with Japan Crate, save yourself the headache and do not. Trust me.