TUI Cruises
View company profile →
Total lies from tui from before to went…
Total lies from tui from before to went and while we were onboard, we got a email stating our cabin had been changed before we left rang tui a number of times and were told not to worry you will get the room you booked got to ship and our cabin had been changed we were moved from midship to back of ship 30 cabins away and take make matters worse our cases were took to our cabin we should of had and had to collect them ourselves, we went to reception again and were told by Franklin that we can have the room we booked next week and we will pack your things and move you, the following day we reported our toilet didn’t work told it had been fixed and the following day it was just the same and didn’t work again reported it again it’s not ideal having to get ready and walk out of our room to use public toilets, the following week we went to reception to get new keys to the room we had booked only to be told there had gave it to somebody else you couldn’t make it up, when we went back to our room there had even put somebody else’s cases in our room another trip to reception and a snigger from Franklin, you can’t fault the hard working staff but like every were else there are understaffed and over worked but still have smiles on there faces, reception staff leave a lot to be desired, never again we tui or marella