The TJX Companies
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Ordered shoes and boots online from…
Ordered shoes and boots online from TJMaxx.com. They arrived packed in a plastic bag and the shoe boxes were crushed; fortunately the shoes were OK, But none of them fit. The website says returns can be made to TJMaxx stores, and that is more convenient than repackaging and mailing the items back. What they don't tell you is that if you have used paypal they will only give a TJMaxx store credit, not a refund to your credit card. Nowhere on the website does it mention this! And other retailers have no problem refunding payments made by paypal, so what is the deal with TJMaxx insisting that they can only provide a store credit? Didn't want that, so now I have to find a real box (because they sent it in a crummy plastic bag, totally inadequate for shipping big boot boxes!) and go thru the hassle of taking these to FedEX (at least they did provide a return label). I explicitly chose TJMaxx.com BECAUSE they offered returns to their stores. Given that I was misled about returns and refunds, and I drove to the store and waited in line at the store for 30 minutes, and now I have to package and drive the packages to FedEx this is simply too much of a hassle to deal with TJMaxx.com again. TJMaxx does not know how to do online retail.