LifeStance Health
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Your Patient portal sucks
Your Patient portal sucks. You have no convenient way to schedule. Your providers are all over the place. All of these folks are just independent therapists. All Lifestance is is Customer relationship management. That's your whole job and you are not nearly good enough at it. I should be able to manage all my needs online for me and my family. But know, I have to call to schedule for every appointment. Every time I have to explain who it for, who the therapist is, what times are available and what when. All of this should be automated. That is not to mention how bad the the site structure is. Why is there not a link to Telehealth appointments in my portal? Why do I have to search in a 'Lobby'? What are the names of married people not updated? Why can I not list email addresses for my kids in the portal so they can receive their own links? Do better. Right now, your only value is that you have collected the therapists in one location. But you are not doing CRM right.