Vinoselección
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Good wine - Bad Service
I hate to be writing this, as we have been satisfied clients of Vinoselección for over 20 years. Their wines are good (some great) and the prices competitive. However, things have deteriorated badly since BREXIT & COVID. We have been waiting 4 weeks for our wine to arrive, and still have no idea when it will. This in annoying, as our money was taken at the time of placing our order. Their communication is very poor and with standard (not personalised) replies. They do not answer queries, and are evasive. Apparently, they only despatch to the UK twice a month - but they will not tell you that. Neither will they tell you about the lorry driver's strike in Spain, which is also disrupting things. They do not tell you who the carrier is, when goods are despatched and what the Tracking Number is. This all adds to the anger and frustration. Please don't try telephoning them, you will lose your sanity! I have to add, that we also have a home in Spain, and order wine from there too. Paradoxically, everything there is great! The wine arrives within a few days, without problem.