Premier Inn
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Premier Inn - the computer says no.
Premier Inn – Salford Quays | Friday 9/1/26 Hands up — I made a mistake. I’d booked two rooms for Saturday night but hadn’t completed the booking correctly for Friday. I didn’t argue. I simply asked reception if they could book me a room for my son and I. I was told there was availability, but I’d need to book it online myself. I’m not great with online bookings and was already flustered, but I did as instructed — with two reception staff watching. When I finished, I was told “your booking isn’t showing up.” At that point, honestly, I could have cried. After checking, they realised I’d accidentally booked a third room for Saturday, not Friday. Yes — you’re probably thinking “what an idiot”. Fair enough. But context matters: I have a non-visible disability received serving my country. I needed a bit of help, but didn’t feel comfortable disclosing that in a busy reception area in front of my son. I asked staff for help again. I’d paid for three rooms, yet the only support offered was a phone number to call on Monday. After 10 years of loyal custom, I experienced: • No empathy • No practical help • No compassion This isn’t about the money — it’s about basic human support when someone is clearly struggling. I do wonder what Sir Lenny Henry would think of the service I received at Premier Inn – Salford Quays.