Japan Crate
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No crates received, no refund provided.
Ordered on the 5th of Feb 2022, it was 'lost'. No tracking so I suspect it was never sent. I asked for a refund which was refused, as they would try again. Customer service said they would send tracking details for the second replacement crate. Have now received notification of second shipment, without any tracking. When asked, they said, they wouldn't provide any. Suspect this company is operating fraudulently to keep hold of our money without providing any goods. The 'shipping notifications' are just an excuse to keep us quiet, nothing is actually sent out, hence the lack of tracking. Update: Received 'fake' shipping notifications via their Facebook team after I reported them to the FTC. It wasn't even for my crate; the Facebook & Japan Crate support teams are also contradicting each other in every reply. Best advice I can give to customers is (1) Don't subscribe (2) If you haven't received your items, and they ask you to wait.. it's not coming. Just process a refund via your bank & report them to the FTC. Update 27th of April - Japan Crate have replied below but there is no movement on the ‘tracker’. Nothing has been shipped, and there is not evidence that it is on its way. Many other customers are in the same position, a quick scan of social media is full of poor reviews.