Emerald Cruises UK
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I wish I had read Trustpilot before…
I wish I had read Trustpilot before booking a river cruise on the Douro with Emerald Cruising. During the booking procedure I specified it had to be direct flights - when the itinerary arrived next day there were split flights from Manchester, via Paris outward, to Porto and Porto to Amsterdam then Manchester on the return journey. When I contacted the very unhelpful customer support team was advised that during the booking I had agreed to alterations to the travel arrangements (the usual reading of terms and conditions at the end of the booking). Although I tried to speak to someone in authority was fobbed off. I instigated a dispute form with my credit card provider. It took over a month for the monies to be refunded into my account. Please take care when using Imagine Cruising who act on behalf of Emerald Cruises. Very unpleasant and troubling experience.