Oceania Cruises
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Customer Service Stinks
Customer service. Many reviewers mentioned this and we strongly agree--they should spend some money on training and they should follow through on complaints. The cruise itself was very good and the ship was new (Vista) so the accommodations were excellent, our stateroom was spacious and well kept by housekeeping. The library was excellent and the other amenities were very good. The staff were helpful and courteous. We registered with our passports on line and provided a credit card to charge for shipboard purchases as requested during the pre-cruise registration. They totally messed up the credit card info and contacted us on a Saturday night that our card was no good. We were told it was our fault for not providing the card during check in at the ship (we were never asked). The attitude we received caused my wife to get extremely upset. The larger problem was the travel to and from the ship: They did not use the name on my passport to book the flight and we did not receive the booking from Oceania in time to have them correct it, so we had to book our own flights. Because of that, they would no longer provide ground transportation to and from the ship and the airport. We paid $75.00 for a cab to the ship, they charged us an additional $138.00 for a coach from the ship to the airport, which dropped us and our baggage two floors and a half mile from the Delta check in counter. Bottom line: don't take the inclusive deal on travel, book your own and save money and the hassle of dealing with them. No, we did not get any offer to compensate us.