Yü Energy
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SMART METER ISSUE
I HAVE HAD NOTHING BUT TROUBLE WITH MY ACCOUNT. THE SMART METER THAT YOUR COMPANY FITTED WAS ONLY READING THE DAY METER BUT I WAS BEING CHARGED ESTIMATED READING FOR BOTH DAY AND NIGHT TIME METERS. I CONTACTED YOUR COMPANY SO MANY TIMES IT WAS LIKE I WAS ON A HAMSTERS WHEEL JUST GOING ROUND IN CIRCLES. I WAS PASSED FROM PILLAR TO POST AND JUST COULDNT SORT IT OUT. THAT WAS UNTIL A ANGEL LISTENED AND TOOK THE TIME TO REALLY HELP. THAT WAS FAYMINA AYOB. SHE WAS ABSOLUTELY BRILLANT AND REALLY REALLY HELPED, SHE TOOK EVERYTHING I HAD TOLD HER ON BOARD AND THEN TRIED TO SORT IT OUT. I NOW CONSIDER HER MY FRIEND SHE IS TRULY AMAZING THANK YOU SO MUCH FAYMINA I WILL MISS OUR CHATS. BUT NOT THE STRESS.X MOHAMMED HASSAN HAS ALSO HELPED US ABOVE AND BEYOND AFTER FAYMINA WAS ABSENT FROM WORK AND HE ALSO HAS TRIED AS MUCH AS HE COULD TO HELP US. HE HAS PUT SO MUCH TIME AND ENERGY INTO OUR SITUATION AND LIASED WITH FAYMINA VIA EMAIL ALL THE TIME. I ONCE HELD ON THE PHONE WHILST HE RANG THE DEPARTMENTS HIMSELF TRYING TO SORT IT OUT SO HE HAS GOT ON THE HAMSTER WHEEL. HE IS BRILLIANT. HE THEN PUT US IN TOUCH WITH PAIGE IN THE COMPLAINTS DEPARTMENT WHO ALONG WITH BOBBY ANDETSON HAVE NOW RESOLVED EVERYTHING. OUR ACCOUNT IS NOW UP TO DATE. THEY BOTH SOLVED IT WITHOUT ANY ISSUE AND COMPLETELY MADE ME FEEL TOTALLY AT EASE EVEN THOUGH I HAVE HAD SO MANY SLEEPLESS NIGHTS. THEY PROMISED THEY WOULD SORT IT AND IT WAS DONE WITHOUT DELAY. TOTALLY AMAZED BY THEM. ALL FOUR OF YOUR EMPLOYEES HAVE SHOWN SO MUCH CARE AND RESPECT AND TRIED TO HELP US. A MASSIVE THANK YOU TO THEM WISH I COULD GIVE THEM A MILLION STARS INSTEAD OF THE 5. THANK YOU