Southwest Airlines
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Group Travel Tickets
I booked a group travel ticket for 10 people and when I made the reservation over the phone, I paid the required $500 deposit at the same time. After I made the payment, I received an email that the deposit was non-refundable and I needed to make the final payment by May 2023. I went in today (5/18/2023) to make the final payment and was told that my reservation was cancelled because I did not make the payment by May 5 and that my deposit was forfeited. This is a scam - DO NOT make your deposit payment at the same time you make your reservation. Be sure to obtain the contract before forking out any money and read the very, very fine print carefully and several times. Better yet, fly a different airline!!