McGrath Estate Agents
Read all reviews for McGrath Estate Agents →
Unhelpful minimal care for customers
So i cancelled a 2 night stay in shoal Bay Unit 5 3-11 shoal towers and received an email to ask for my bank details which i gave them I then wassent an SMS to say your refund would be issued in 7-10 Buisness days Not one communication from them for the next 8 business days i checked each day to see if I had received an SMS or email to say your refund has been issued to you for this amount ( Nothing found) on the 8th day i noticed on my bank statement my refund had been sent second day after my cancellation I found the reception to be unprofessional extremely disconnected from a customer only interested in getting you off the phone no other helpful info about why they did not let me know about my refund My first call about the refund was met with giggling childish laughter, like my call was a big joke basically, this business employs immature uncaring children to take calls from customers with no attempt to be helpful and supportive about your enquiry ( Refund) in this case, also my booking had no detail of my original transaction and payment that was made 6 months prior so i had no idea of what the transaction amount ( on booking.com) which was half of what i thought i had paid in October 2023 a bit unsettling till i was informed that i had paid 50% of the full tariff which i had no receipt for to view 2 stars is a bit much but at least they did refund me my original payment so worth 2 stars for that alone