Economy Energy
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Ive had no problems with economy energy…
Ive had no problems with economy energy throughout my contract. However it's all started to fall apart at the end when I WANT money back. I have credit on my account & this is has been ongoing since 15/9/18. Originally told it would be 21days. So 21 days comes & goes...... Guess what - no money in my account 😠. Spoke to someone via online chat who then proceeded to tell me it actually takes 28days. So the then 28 days comes & goes...... Still no money. Money was due in 19th October. Rung them & said they have up until 5pm to get the money into my account. Well guess what again still NO money. Rung the next day to find out why. Then told me a actually 28days was not up yet. This would be the 24th October so I gave them benefit of the doubt ( I gave them them few more days before contacting them again) still NOTHING. Rung Friday 26/10/18. Told the person handling my case wasn't in & would ring me back when she started working. Obviously no phone call. Rung this morning to be told the money got requested again 17th October so now I have to wait another 19days before I even see any refund. Absolutely joke...... So it's taken them 3 times to request this refund to be told originally it had been requested 15/9/18. Been told they can't rush it through as they have a back log. Well from reading these reviews....... No wonderful why because everyone is wanting there money back. Also put a complaint in & been told he complaint has been closed...... What's the point in complaining for it not to be processed & looked into. Talk about brushing thing's under the carpet 😠😠😠😠 OMBUDSMAN HERE WE COME!!!! *TERRIBLE CUSTOMER SERVICE * BAD COMMUNICATIONS *LIES I would have originally said to go with this company now I would say AVOID AT ALL COST!!!!!