Marriott Vacation Club
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To date, I have not used a single point or taken a vacation, yet I am saddled with two Marriott Vacation Club contracts I cannot afford OR utilize. As a single parent juggling a demanding career, these deceptive practices have placed an unfair burden on my family, exploiting my trust in Marriott as a reputable brand. As a professional managing a building and construction company, I do not have the bandwidth to rectify a deeply troubling experience with Marriott Vacation Club and have sought assistance from their Executive Team. I was misled, pressured, and deceived into signing not one, but two-timeshare contracts under false pretenses. The Sales Team at the Marriott Vacation Club’s Shadow Ridge put me through a grueling two-plus-hour sales presentation. Exhausted and desperate to return to my family, I reluctantly purchased a timeshare. When I attended an “owners’ meeting” a salesperson informed me my initial purchase lacked sufficient points for my vacation needs, contrary to prior assurances. Trusting his guidance, I agreed to what I believed was an upgrade—only to later discover I had been sold a second, separate contract. The deception continued. I was told that by paying $1,800 quarterly, my mortgage payments would be eliminated, and the two contracts would be combined. This never materialized, leaving me with two distinct financial obligations. Additionally, I explicitly requested that my credit not be run, as I am planning to buy a home, yet Marriott Vacation Club disregarded this, further jeopardizing my financial stability. Finally, I was assured maintenance fees would not apply until 2025, yet I received an invoice on October 19, 2024, due December 2, 2024, an outright contradiction of what I was promised. I have respectfully requested to be released from both contracts and refunded all payments made, given the misrepresentations and unethical sales tactics I endured. They need to do the right thing and put an end to this behavior.