Porter Airlines
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Worst airline ever!
Worst airline ever! I booked a Montreal-Newark ticket with a 2h layover at Toronto for my holidays in NYC. Price was cheap (but just a hundred dollars cheaper than serious companies, greedy me !) I was on my way to the airport when I receive an email (EMAIL !!), that my flight was cancelled Reason : : flight schedule re-alignment due to maintenance They rebooked me on another flight for the next day, gasp for air, Montreal-Toronto-Ottawa-Newark, with just 50 minutes for the US preclearance at Ottawa airport (which means, impossible). No other alternatives. Consequence : I had to cancel my holidays plans all together and ask for the reimbursement of my flight ticket (had to wait 30 minutes to have someone on the phone). Lost my non-refundable hotel booking. Lost 300 $ worth of event tickets. And hundreds more of purchased services for the trip. But the worst part is the ruined trip I’ve been planning for for months. It just left me angry and with a bitter taste in my mouth. Right now I’m trying to see how to ask for compensation (since it’s a small comapany, I’ll only have right to 125$ versus 400$ if I had paid 100$ for Air Canada or Delta). The website form gives me « error ». Good luck for me to see how to contact them. Lesson : The cheap comes out expensive. Never fly with small unreliable cheap companies like Porter if you value your time and well-being.