Travelocity
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Terrible customer service. Still no refund
I work in customer service so I know how difficult it can be, but Travelocity is the worst. The fine print says that a customer should get a flight refund when a flight is canceled. However, when I had a flight canceled due to bad weather, the customer service agent tried to blame me for not making a canceled flight. I tried again after my vacation to reach an agent who said they are working on a refund. After two weeks, I was told they could not reach the airline. So I easily reached the airline who said they had never heard from Travelocity as all they had to do was give the flight information and they would generate a refund code. I gave Travelocity the telephone number to call to confirm the canceled flight. Still no refund it’s three months later. Never again.