IDrive Online Backup
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I am not a fan of iDrive
I am not a fan of iDrive. I tried to set it up on my laptop and did not succeed after several tries. It was not initutive at all in my opinion. Even contacted tech support for help. Still couldn't get it set up and running. Finally contacted customer support to cancel and get a refund. Was on hold for quite awhile and when I finally spoke with an agent, I was told I needed to be transferred to the refund department. Back on hold I went. Finally the call seemed to transfer but it just rang and rang and then I went back to the same hold queue. At this point I tried a chat and that didn't work either. I was bounced around and responses took awhile. Finally on the third phone try I was able to connect to an agent . . . but because my original subscription was more than 20 days old, they were only willing to give me a partial refund. Clearly I was trying to set it up and was just not able to. It's not a lot of money, but in principle, they should have provided me with a full refund. Carbonite is more expensive, but is set up and working great.