Affinity Water
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Just as inefficient as all the others
We moved to Affinity Water after being told by them how good they were against another supplier. After finally getting a bill from them (estimated, and one actual reading) (two different meters) I spoke with them at great length and explained that the meter they had estimated was no where near our property, so where they were getting this reading from I have no idea. "yes, I understand, yes we will actually come out with our third party company and actually read the meter so we can give you an actual bill, and I'll action that for you" goes Affinity. So I say no worries and to show willing by us, we will send you £2,000 against the account, while you sort out your readings, so you can provide us with an accurate bill. We do that immediately and wait as promised to hear back with their findings. What do I get today, a threating letter saying we haven't paid!!!! I am so sick of the ineptitude of these big companies, who can't sort out their own rubbish and inefficiency and expect everyone else to sort it out. Affinity come and read the meter, provide an accurate real bill and we will gladly pay you!