Tom A

Mar 22, 2021

Very Poor Policy About Late Shipping

I ordered a cabinet from Zoro about a month ago. The item was supposed to be drop shipped from Tennsco on March 19. I contacted Zoro on the 19th and they couldn't really give me any information about the shipment. I called again on the 22nd and they still could not tell me anything and said that I would have to wait 6 business days (thus 8 days) for an update on an item that was already late. I contacted Tennsco and they told me to ask Zoro what the order number was and they could tell me the ship date. When I called Zoro back the CSR was extremely patronizing telling me that she had explained the rules to me many times. Ultimately Zoro refused to provide the order number and also refused to call the number that Tennsco gave me. Bad customer service all the way around at Zoro, unfortunately. Also, note that the best reviews here are from people with exactly one review and generally come on the same day or exactly one business day later than a bad review. Seems their time could be better spent providing actual customer service. Buyer beware.