Mystery Kits
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Poor experience they sent wrong kit…
Poor experience they sent wrong kit size and implying it is my error based on their best guess what will fit. But their website says to order by the size guide which I did. They don’t respond quickly to messages and their website does not include anywhere their returns address. It also says on their website that they don’t do refunds. Which is legally not allowed as under distance selling regulations Consumer Rights Act, you are entitled to get a refund even if you just change your mind when buying online for all non personalised items. So when an item has been sent incorrectly by the seller this certainly would apply. Still waiting for them to respond and deal with their error. It’s now 2nd Jan and I’m still waiting for this company to issue a refund. The return was received by them on 21sr December. As others have said they don’t reply to emails and ignore you. Take advice and avoid this company. There are other companies out there who send what you order and care about customer satisfaction