Moose Mobile
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Porrest mobile service startup ever
Decided to change mobile providers to Moose. The sim card took over a week to arrive, stuck at a depot in Sydney for 4 days. Sim finally arrived and I tried to activate it. Immediate email from Moose stated I would be active in 24hrs...their web portal actually states 4hrs. Well no activation after 31hrs, and despite numerous emails to Goose...sorry Moose, all unanswered. Finally pulled the prepaid sim out of my car (yes car) to call Goose, and an obnoxious support person who halfway through my gripe hung up, then called back, said to put the old sim back into the phone to get an "activation code". Tried to tell him that the old sim seemed to no longer even receive calls or sms, so Goose must have done something. Nonetheless, I put the old sim back in, still nothing hrs later. I again called Goose on my spare prepaid sim, and a different cs person said they have sent sms's...I said they were not arriving and that this only proves what I said to the Goose smart-aleck earlier about the old sim no longer working. The cs person said she will have to check internally what's happened and will call me back. Well I'm still waiting for Goose to call back, used up 3/4 of my car's prepaid data ringing them and being on hold etc, for no result. Update: Never got the promised call-back. But last last night service came. Now the next day, service gone again. WTF is wrong with you Moose ?????? Moose ....you are PATHETIC. You people should be deregistered.!!!! Goose's sim activation process....it really is atrocious.