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Sue Rutter

Sue Rutter

Member since Invalid Date
1
Review
4.0
4 out of 5 stars
Average rating

Reviews by Sue Rutter

Fusion Furniture Store logo

Fusion Furniture Store

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4 out of 5 stars
Oct 29, 2021

Order early

The Good : absolutely thrilled with our Maze rattan garden sofa, it looks fabulous and I feel we paid a fair price for it given the current worldwide shortage of garden furniture. The Bad: delivery time, we ordered beginning of March and the furniture was finally delivered mid August which brings me on to The Ugly: as said in other reviews communication is dreadful, I dislike companies that fail to act until they get complaints. Hopefully with all these reviews saying pretty much the same thing they will give the staff training to be proactive not reactive. That said after I complained I was contacted by Anuuj, I think it’s his company, who was then my point of call and couldn’t have been more helpful. Would I order from them again, yes I would, the furniture is top quality which is what matters at the end of the day, just allow plenty of time for it to be delivered, don’t go by dates on the website, give them a ring for realistic timescales.