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scam company I will take action if they do not replace the missing pieces . Customer service is a joke. UPDATE- after wasting over 3 months of my time they have come to conslusion that they cant manifacture the missing pieces but they can manifactutre the sofa again and I would have to wait another 8 weeks for the new sofa. Not sure how this makes sense. ANother option was to keep the sofa with the missing pieces/ faulty and have only 100 euros refunded. What a joke! I have asked to have them collected back as soon as possible and Im hoping to have my faulted product refunded asap since I do not want to deal with their third world country standard customer service. I havent even received not even one apology about the whole thing.