Amtico
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Amtico got the order wrong, takes ages to correct it
Ordered some Designers Choice Polygon key through a retailer on 19th May (plus other Amtico and Karndean orders). The retailer and I made the design very clear with a diagram. It took 5 weeks to come, then when it arrived we discovered that Amrico got the design incorrect (their fault). No worries I thought, I am sure they will expedite a new order as it's their error. I reported the issue on 1 July and was told it would be 18 July when I'd get the corrected order. This was a pain as we cannot fit a toilet and plinths until the floor is done. Had a call today to say it's now going to be 26 July, nearly 4 weeks to correct their own error! This means I am now a month behind finishing a house and letting it to tenants, they are holding up three trades. No amount of begging will make it quicker apparently. Rubbish service. If you read the reviews on this site you can see Amtico don't even bother to comment to try and resolve issues. What a poor brand. UPDATE: I sent them all the details as requested on 29 September.... I've heard nothing from them in six weeks!