Energy Ombudsman
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I do not like to give negative feedback…
I do not like to give negative feedback but sadly this time I cannot give credit where it is not due! In my experience, the provider has the upper hand on the customer, is allowed to give contradictory information and actually do what ever they want and say what ever they want sadly supported by Ofgem and the Ombudsman. It appeared to be a waste of customer's time involving the ombudsman being ignored and my concerns not answered with problems still escalating, way back it was obvious to me what the outcome was going to be and it is not in favour of the innocent customer. Even now the provider is not telling me the truth and being very unfair! I really feel that the Ombudsman has missed the point of my complaint and the way this provider is allowed to treat their customers, also they have not answered my concerns during the experience of dealing with this provider, as stated I feel the decision was decided months ago, which is unacceptable? When I present further evidence, I am told to start again with a new complaint, it does not make sense, Is there an appeal?