Electric Rider
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Electric Rider Customer Care
I ordered from electric rider and was told drlivery within 2 weeks, having waited over 2 weeks for delivery I finally asked for a confirmed delivery date and was told cyclotricity had not responded to their emails so they'd removed them from their sales and I could request a refund, numerous emails, un returned phone calls later I still no nearer to refund, When you call they say someone else will ring you back and of course no one does! Update/Response: Electric Rider did respond to emails but did not action what they'd said in the emails, it's no good saying we will send a refund and then not send it, I had to inform Klarna as they where still taking money from my account and I had not received refund from electric rider, all electric rider had to do is give full refund to klarna and my extra deposit back to me, I've now heard from klarna that refund is due but this should've been done weeks ago. I do believe that if you order from electric rider and bike available then customers will have no issues but they've got to realise that if a customer phones them they need to ensure a rapid meaningful response and not simply ignore their calls.