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Energy Ombudsman
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Invaluable service
I struggled for months trying to resolve an issue with British Gas. Despite numerous telephone calls and emails my issue was ignored. In desperation I contacted the energy ombudsman. The website was easy to use and uploading evidence was simple. My case handler responded promptly and reassured me by outlining the process he proposed to resolve my issue and the time scales involved. He keep in touch regularly to update me on the progress of my case. The issue was resolved completely. I truly believe that without the intervention of the energy ombudsman, my case would never have been resolved. I am so grateful for their service.