Intrepid Travel
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Be careful if you are travelling solo
Booked a once in a lifetime, bucket list trip to Costa Rica, via Go To Adventures who book with Intrepid. I did not know this at the time of booking. The single supplement was around a third of the holiday price again and I was told if I was the only solo or the only person of my gender, I would automatically get a single room anyway. I was happy to take the chance, given the price, and decided the roommate couldn’t be that bad. I was sharing and the rooms were, on the whole, really terrible. A few highlights but mostly dreadful. My roommate snores for 8 hours without stopping and even the couple next door were kept awake. I tried to sleep outside the room at one point and even then I could hear her snoring. I felt terrible for waking her, making a noise while I searched for earplugs on top of my earplugs. Then she got gut rot and I woke up one night to find the toilet seat smeared with faeces. I took a photo and sent to Go To Adventures who said they couldn’t do anything and to buy more earplugs and contact Intrepid. The Intrepid Guide was wonderful and arranged for me to get some single rooms for a few nights so I could get some sleep. In the end, the roommate got a free upgrade to double rooms at my expense and I paid around £500 extra for pokey single rooms on top of the ones I had paid for already! On my return, I contacted Intrepid again and after 3 weeks they got back to me and said snoring happens and people get diarrhoea. But they would offer me 15% off the next booking! As if I would ever travel with Intrepid again! If you are a solo traveller, I strongly recommend you book with a different company. Intrepid was no cheaper than others I have gone with before but infinitely worse customer service. Costa Rica is a beautiful country, but it is very expensive and you should allow at least $600 for food, tips and entrance fees. Recommend the zip lining, which was the best of anywhere and Intrepid group price was good value. The wildlife is stunning but not as visible as in other countries.