Zest Car Rental
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Totally let down.
We booked and paid £174.65 for a Volvo V40 Automatic or similar for 5 days through Zest. The hire vehicle was confirmed as providing 5 seats, 4 doors, 3 bags. When we arrived at Munich Airport, we were informed by the car hire representative that all we were entitled to was a Corsa. We were a party of 4 with luggage so that was totally unacceptable. We had to pay an additional charge of £220 to hire a car which would accommodate us. The representative told us the problem was with the level we booked via Zest and there was nothing he could do about it. How can that happen if we were expecting a Volvo automatic or similar? A Corsa is hardly similar! We contacted Zest about our experience and apart from an acknowledgment, have received no further response. We feel totally let down by Zest and the whole episode ruined the start of our holiday. Needless to say, we will never use Zest again.