Greggs
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Aggressive staff member at Trowell north services
Travelling back from rugby we stopped at Trowel service station for a drink, ordered a coffee and a cappuccino. I was asked if I would like chocolate sprinkles on my cappuccino I said ooh yes please. I got to my table and they had forgot to put any on. There was nobody at the counter so I went back up and I said to the young girl can I have some chocolate on please i think she must have forgotten to put some on for me, she snatched the cup off me put some on and then slammed the drink onto the counter. I couldn't believe it she glared at me. My husband went up and asked for the manager and said she needs to learn some customer service skills. There was no need for such nastiness. Before your staff are put on the shop floor please learn them how to treat a customer , and if they are having a bad day leave it at the door