Yü Energy
View company profile →
I wrote a review a few months ago
I wrote a review a few months ago, and the standard response I had from Yu Energy was "we are sorry and will contact you". It has been two months, and I have only just been contacted by an extremely RUDE complaints handler. We have switched the supply from this property after finally getting our bills corrected and clearing the balance. Yu Energy have now randomly added £500 of debt to our old account, on a pre-payment meter! No debt can be accumulated on a pre-payment meter. The woman who called me today refused to answer how this was possible and just kept saying, "We will be moving the debt to another account as the charges were after the change of tenancy". Our tenant who moved in IS US just under a new name due to company changes! So now they are transferring the debt from our original account to the new account. Safe to say we won't be paying and won't be communicating with them anymore. We've instructed the ombudsman, and if they wish to instruct a debt collector, they can try, but considering their way of practice is illegal, I don't see them having much luck. You may think everything is fine with the company at first, but by god, DO NOT USE THEM! SWITCH WHILE YOU CAN.