Frankie Lam

Highly recommended

First experience was the summer of…

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Disappointed – Price Dropped £100 the Same Day My Laptop Arrived

I ordered the ASUS Zenbook 14 OLED (UX3405CA) directly from the ASUS UK Online Store on 29 May for £1,299.99. The laptop arrived quickly on 2 June — but to my shock, the price dropped to £1,199.99 that same day on both the ASUS UK website and ASUS’s official Amazon UK store. I contacted customer service asking if any goodwill refund or store credit could be offered, as the timing felt extremely unfair — it wasn’t weeks later, just a few days! They repeatedly told me the only option was to return the laptop… even though I had already started using it. I had done a lot of research before choosing ASUS over Apple, Dell, HP, Lenovo, and Samsung. My last laptop (an Acer Swift 5) lasted nearly 8 years, and I chose ASUS hoping for the same reliability and trust. Sadly, this experience really affected how I feel about the brand’s customer care. I’m not asking for anything unreasonable — just a gesture of goodwill for a very recent purchase that immediately dropped in price. It’s disappointing that ASUS wouldn’t consider that. Update: I’ve saved screenshots showing the original order on 29 May and the £100 price drop on 2 June (visible on both ASUS UK website and their Amazon UK store). I’m happy to provide them upon request.