JUCY Rentals
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Odd staff that refuse to help or send quotes. Book elsewhere and ask for a price match!
We booked a van to pickup in Brisbane and were treated so strangely by the staff! The girl behind the desk was so rude, she then started speaking to her colleague making racist remarks about other customers and how they never understand road rules or how to put petrol in a van. Her colleague said ‘maybe we should speak about this later’ as it was so inappropriate. I chose 10am pickup as we needed to be somewhere and the van wasn’t ready. She didn’t apologise, just kept repeating it was dirty and we would have to wait but couldn’t tell us how long. When it was finally ready, she handed over the keys and said nothing. We then asked where the van was and she said ‘the number plate is written on the key ring’ and to find it outside ourselves. She didn’t show us where anything wad and didn’t say bye - she ignored us as we walked out the door. We decided it was probably one rude teenager working there, and just recently decided to enquire about booking again. I emailed and asked for a quote from the 2nd-21st of December 2023 and the sales team replied with the price. I then asked to change the dates to the 2nd-19th of December, so the trip was slightly shorter. I received the exact same price, so I asked them why is wasn’t less? Poly from sales advised ‘there’s only 1 quote in her system’. So I explained that I’d like 2 quotes with 2 different prices with the dates above. This went back and forth for hours, I explained over an over again, I repeated the dates, Poly never sent 2 quotes and continued to send the same one several times saying ‘I’ve sent the quote again’. I gave up and have booked elsewhere as I really can’t be bothered with games. Overall, it’s a strange company with rude and odd employees. We thought the staff member in the Brisbane depot may have been a one off, but the sales team treat you with sarcasm and refuse to send quotes when you request them. It’s just plain weird!! I took my quote from jucy and did a price match with another company. They also gave us a better van!! Highly recommend doing this and avoiding the headache with these people.