Brett/Robinson Vacation Rentals
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HEARTLESS FRONT DESK STAFF
The vacation up to the last day was fabulous. We met our daughter for Spring break. We drove from Texas and got in Sunday She drove from Oxford on Wed to spend the remaining week with us. Obviously, our drive was much longer than hers. SO, on check out day we left at 530am to get back to Texas. She got up several hours later and got ready to go. She called us frantic because she could not find her car keys. Ultimately, I looked in the back seat of our car and her keys were there.We were already 6 hours from her. I told her to go downstairs and explain what had happened while I called to figure out what to do at the Jeep dealership. I told her to ask for an extension until we could figure out to get in her car. C explained what was happening and asked for an extension on the check out or some help until we could get someone there to help her get in her car. The front desk person told her no check out was that 10 o'clock it was 930 at that time and she needed to leave. As nice as this place is sitting right on the beach the staff at Phoenix West is horrible or that particular front desk person. I truly hope their child never get stranded or in a position where they need a little extra kindness and help from someone. After this experience we will not stay here again and we have stayed here several times. I am truly disappointed with the way the front desk clerk treated my daughter under the circumstances she needed some help and they refuse to help her.