Pet Drugs Online
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The most appalling customer service!
The most appalling customer service - buy elsewhere! Having ordered the "appropriate" flea/tick collar for my 13kg dog (as verified by the Pet Drugs Online sytem where you are required to add details of your pet, including weight) they have sent me a collar for "small dogs <8kg". Despite 6 attempts (and counting) to get this clarified with their customer service, they are adamant that "they shipped the right order" and refuse to replace with the correct size. As their order confirmation email no-longer includes details of the items actually ordered, I can only assume that either (a) I'm somehow capable of duping their system and buying products that are not appropriate for my pet; or (b) their systems and processes are as poor quality as their customer service. I won't be using this site again.