Intrepid Travel
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Will not book again
Intrepid Travel had availability for a Premium Portugal trip online. Clearly had written that there was availability. Accepted payment & immediately charged my credit card. Received an email the next day stating that there isn't an avaibility - no effort was made to suggest another date or option. Mentioned that monies will be kept as credit or refunded. Never replied to my emails about getting the money refunded until after a few separate emails. Then was informed that refund will take 4 weeks. Excuse me??!! You had immediately charged my credit card, offered me no service, and now I have to wait for 4 weeks until I get > AUD 6000 back into my card, disabling me from making other bookings due to the shortfall of funds in the credit card. I would be very careful before booking with this company