Small Planet Airlines GmbH
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This company doesn't even deserve one…
This company doesn't even deserve one star. We were due to fly on a 5.55am from Gatwick to Volos last year, we boarded and then were told the aircraft had a hydraulics fault that would be fixed within two hours. EIGHT hours later we were still in the terminal (with our 7 month old baby) and no information. Eventually we were all herded to a gate and told the flight would be cancelled and to come back the next day. It took off the next day but only after a 3 hour delay without any catering. We are legally due compensation so went through all the correct channels and yet, to no surprise a year later we have still not been refunded or compensated and no one is returning our emails or phone calls. Disgusted at this airline and the way it treats its customers.