Mohamed Badr

Mohamed Badr

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1 out of 5 stars
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Reviews by Mohamed Badr

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Travelocity

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1 out of 5 stars

Bad customer service. No Idea on current status of flight.

I hadn't used Travelocity in a while. But wow things have changed. Customer service is a mess. My flight out of Casablanca was cancelled due to a COVID country-wide shutdown, but the Travelocity site said it was still confirmed. I called customer service and they said the flight was still confirmed in their system and that I should go to the airport. Thankfully I was able to get through to the airline late at night and they confirmed the flight was cancelled. Stay away from Travelocity, they used to be a good company - Not anymore.