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Neck collar doesn’t fit and they dodge a refund
I bought a neck collar from this company. I followed their guidance on sizing which states to order a size at least 2” bigger than neck size. The collar I ordered was size small which is 3” bigger than my neck but it kept opening when I tried to wear it. I sent it back as their website states the Velcro will stay closed when worn. They have responded to say they’ve tested the Velcro and it stays closed, which it does when not being worn! To add insult to injury they plan to return the product to me and expect me to pay £4 for the postage! Oh and apparently it was dirty when they received it. It was like new when they received it although I’m sure it magically isn’t now! Really disgusted. Update: they’ve responded to my email telling me I’d ordered the wrong size and they want £8 now to return the collar. The truth is I’d ordered the right size but this is the perfect excuse not to refund. I’m astonished at the high level of positive reviews on here although the negative ones mostly make the same point I’m making about the awful returns policy and the way they refuse all refunds on the basis of the item being either dirty or used or damaged or in my case - I apparently had ordered the wrong size even though I ordered the right size according to their website!