Acorn Estate Agents
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Worst estate agents, seriously don't even bother
Apparently no-one works as hard as Andrew Roberts - Customer Relations Manager. If the entire team was as committed to fixing problems as this guy seems to be then maybe I wouldn't be giving this one star review. The meat of this review is basically: our locks got changed for urgent repairs in the property we rent while we've been away over the Christmas holiday and we heard absolutely nothing of it until we tried to get into the house this morning 27th December. Also, conveniently Acorn is closed until the 4th of January! How's that for property management and customer service?! The entire tenancy with Acorn has been a total nightmare. First of all getting moved in was such a roundabout mess and I had to email and call practically every other hour so that they wouldn't do anything slimy with our move-in date. That worked and then the most condescending agent had to come do his job and let us into the property after giving us the wrong keys boohoo. After that we shared 1 set of keys between 3 of us for 2 weeks because we have the magic keys you can't copy and had to wait on the estate agents to wait on the landlord for authorisation...apparently. We get moved in to obviously an endless stream of issues: previous tenants' and landlords' belongings left behind, a mouldy washing machine, broken blinds, unwanted furniture, a trickling shower, leaking hot water tap, etc etc. Of these endless issues, 3 have been fixed to this day - 4 months after having moved in. Time after time, I reached out to our property manager to solve these issues but it started feeling like a full-time job, I just stopped trying. So now we live in the flat with the shower with miserable water pressure, broken blinds, mouldy washing machine :) Whatever! All issues aside, it's a decent property and the main thing was just getting a roof over our heads; but as tenants we have been repeatedly violated, disrespected and ignored and so I would seriously not recommend having anything to do with Acorn if you can avoid it. P.S the property was in total disarray when we moved in so we inevitably will be leaving it in a better state and should have no reason not to get our deposit returned to us in full. There had not been a professional clean, the balcony was covered in dirt and cigarette butts, there were stains on the carpets upstairs, and tape and adhesive residue all over the walls. We identified all this in our own inventory along with photographic evidence so there is absolutely no reason for there to be deductions from our deposit. I cannot wait to move on from Acorn and this property - again I say, with my full deposit intact (and maybe also a refund for this period that we have been locked out of the property...what do you think Andrew Roberts Customer Relations Manager?)