Affinity Water
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Just dreadful
Back in September 2024, Affinity drew up and agreed a DD payment plan with me amounting to £30 p/m for the next six months. Without warning, they decided to abuse their access to my money and take almost double the amount we had agreed (and THEY had written down in black and white) despite me being in credit with them. If they desperately needed the extra money, why not use some of the built-up credit in the account? I cancelled the DD and changed it to a standing order for £30 per month instead - that way, I was sticking to their agreement but taking control of the money going out of the my account since they couldn’t be trusted to do so. In spite, Affinity placed black marks against my name with Transunion and I have now been declined for a mortgage. I’m three weeks in to calling Affinity almost every day to have the marks removed - I have made around twelve phone calls so far - but they’re dragging their heels. Conveniently, there’s no direct line to the complaints team and once you’ve submitted a complaint, it’s just a waiting game. The website states that they try and take around ten working days to resolve issues but I’ve since found out that they’re actually taking around twenty days. All the while, I am still in credit with this company who seem to think it’s ok to keep more than is owed to them, have a tantrum because they’re not getting their money as THEY would like it and damaging my financial reputation. The matter has been escalated to CWC and OFWAT though I’m not hopeful that they’ll be any good. As long as the CEOs and shareholders are ok though, right?