Abtin

Jul 10, 2026

AVOID AT ALL COSTS, frozen assets behind a closed loop and endless support emails

I was able to deposit and use my account as an unverified user with no issue , verification was never required to put money in. The moment I tried to withdraw about $200, I was suddenly told KYC was mandatory, despite the amount being well under the published limits for unverified withdrawals(their own tos). There was no warning at deposit; the requirement appeared only when I wanted my funds out. I cooperated anyway and provided on-chain proof of funds and the transaction hash. What followed was a loop: each submission met with a new reason it was "insufficient" and a more invasive demand ; source of funds screenshots, then uncropped screenshots, and now a continuous, unedited screen recording navigating through my personal account. They're demanding heavy documentation for a small deposit from months ago, while their own emails quote my exact transaction hash , meaning their team can verify it on the public blockchain in seconds yet they still claim they "can't match" it without more from me. Weeks in, the funds remain locked, no path to resolution, only escalation. Money went in freely; getting it back has been made effectively impossible!!!