Corporate Client Services (CCS)
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The customer service was very poor
The customer service was very poor. It was hard to get a hold of my Account Manager the majority of the time. Wouldn't return calls, I had to call several times and leaves message before I would get a call back, I tried email as well, very very slow response. I did get one of my accounts settled but the response time with several representatives have been terrible as of recent. I have been trying to get an issue resolved for a few weeks, when I was finally able to speak to someone, I was told the amount they would send me back in escrow, now I can't get through to anyone to give me an update. It is hard to put a date on when this happened because it has been going on for a few weeks.