Acorn Estate Agents
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Poor management from Tanya Weise and Amy Knowles and 0 tenant rights
I am living in a property managed by Acorn. I have lived there for the past 2 years. I am going to write down my poor experience so this can open the eyes of those who have to deal with this agency. - I started living in this property in September 2022. After the first month there wasn’t any hot water from hand-held shower for 6 months, from October 2022 to April 2023. I contacted the agency and I quote Tanya Weise (property manager) “this is not an inhabitable property, therefore we can’t do anything and it’s not a flat problem”. Most of my neighbours renting through other agencies either got this problem solved or received a compensation. I had to keep paying £1300 through all these months with no explanation given. - In January 2023 I asked my property manager, Tanya Weise, to send me a confirmation letter (not a contract) that I am renting the property. I quote “we don’t provide with this letter”. I needed this letter for a Government Grant. I had to let that grant go due to this. - Last month, I asked the agency if I could change the sofa and replace it with a new one, keeping the landlady’s sofa stored. After 4 weeks of back and forth messages with Tanya Weise, she didn’t give me any solutions and she did not answer any of the phone calls for over 2 weeks. There are also being problems with my storage space in the building that apparently I am not allowed to use. - After all of this problems, I asked my property manager to be able to have a personal conversation with my landlady to discuss all of these small things, however, nobody gave me a solution and they are trying to avoid me from speaking with the landlady. Also, I am not being forwarded any communications with my landlady either. - At this precise moment I don’t have any hot water from both sinks. This has been happening for the past 2 months, and no solution has been given. I cannot wash my dishes with hot water or have a hot bath. - I contacted Amy Knowles to change my property manager and request for my landlady details and I quote “there hasn’t been any material issues with Tanya Weise so she will continue to be your property manager” I do know that by law I am entitled to have my landlady’s contact. I also know that I should not be without hot water for such long period of times. In conclusion, please, avoid the services of this agency. They don’t provide with any good service and they believe they have all the rights and us, the tenants, don’t have any.