LifeStance Health
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LifeStance Health has been horrible to work with.
LifeStance Health has been horrible to work with. Their communication is some of the worst I've ever experienced in healthcare. First the doctor put our son on a medicine that pretty much tranquilized him, he could barely wake up or talk, go to school or participate in sports. Then it took the doctor 5 days to get back to us on our concern, even though we were told they would be monitoring closely each day to make sure he was doing well. By that time we had stopped the medication but the damage was already done, and the doctor had promised us she'd be laser focused on our sons progress, especially early on since he's never been on meds. That was a big fat lie. Then to top it off, we gave her the benefit of the doubt, because they use a portal for messages and it is very clunky. We decided to get some tests done to make sure our next step is 100% the proper step, before wasting more time and potentially causing any damage to our sons health and well being. I explained it is a rush, we need to get him on track for success and confidence, and I explained to their scheduling desk the horrendous experience thus far. She empathize with me and let me know they'll do everything they can to help get back on track. She said she could schedule us for his test the next day (today) since he has the day off at school. That we could click their link anytime after 11am and he'd need to take their test for 20 minutes in front of the PC. Once we tried logging in this morning, it now looks like they scheduled us for April 5th, not today March 29th as promised. So they're lying again, pushing back the appointment and pushing back our sons progress. I called to complain again, now becoming a part time job holding these guys accountable, and am now waiting for a manager to contact me. Based on my experience, run, don't walk, run away from these guys if you're looking for an organized healthcare solution for yourself or someone you love. Their communication is something I'd expect from a restaurant that just opened and will likely fail, not from an established healthcare provider dealing with children. My next step will be contacting the authorities for possible malpractice.