LifeStance Health
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No Compassion - Disgraceful
I missed taking my son to his therapy appointment because we had a fire in our home and even though I reached out to my therapist two hours after I realized we missed the appointment -- received no call checking if we were still coming -- was charged $145. It was a stressful day: the first day back from Thanksgiving, my husband was home sick, and we had no electricity or heat in our home for almost the entire day -- the street was having work done -- and the temps were in the 30s. I called the billing office multiple times asking for the bill to be forgiven due to the circumstances. Each time I called, I was told my concern was being escalated to a manager. After two months of calling, I still have not heard back. I liked our therapist, but have not made any follow-up appointments until this is resolved. I doubt I'll get any follow-up because soon the bill will be going to collections if it's not paid. Be forewarned that this co. is funded by private equity firms -- lots of rants from therapists on Reddit noting that they join the practice to get started in the business until going out on their own or finding another practice. There are class action suits against it for its treatment of staff.