OFFICE
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Withholding my refund for shoes I never received
I ordered an item from Office Shoes and went to collect it in store and was told it wasn’t in stock and I would receive a refund. Nearly three months later, I am still waiting. I’ve contacted customer service repeatedly, and all I receive are generic responses saying they are “investigating,” with no actual updates or progress. No one seems to take ownership of the issue, and I have not received my refund for an item I never received. This is completely unacceptable. I will now have now had to escalate the matter through other channels and through my bank because customer service is useless. I’ve been completely robbed. You’d think a big store would have decent customer service, but seeing their dreadful rating on TrustPilot, I can see they’re a scammy company. I strongly advise others to be cautious when ordering from Office Shoes, this has completely put me off shopping with them again.