I have never written a bad review for…
I have never written a bad review for any company. However, Economy Energy are absolutely appalling in their customer service and payment department. In a nutshell I arranged to leave after having an extra £271 deducted in one month from our bank account, without notice. As soon as I received what I thought was a final bill for the electricity I rang to pay it. Was told it was too early and that I needed to wait 4 - 6 weeks for the final meter readings and that they would cancel that bill.
So I waited.
The next communication I received was from a Credit Company. SERIOUSLY????
The Credit company was simply wonderful and put my mind at ease and said that they would deal with Economy Energy in the future. However EE didn't provide them with final meter readings or a final gas bill. (Not sure how I was meant to pay that when I hadn't received it.) After receiving 5 more 'red' letters from EE I caved in and rang them. After wasting a total of more than 4 hours with various phone calls I was told that if I paid the bill my complaint would be escalated to management and I would hear from someone in the next 48 hours. I just wanted the whole debacle to go away so I paid it.
Guess what? 5 days later and I am still waiting to hear from management. I know I won't hear back from them again.
PLEASE DO NOT USE THIS COMPANY.