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Energy Ombudsman
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When you contact the Ombudsman you are… Anita
When you contact the Ombudsman you are allocated one person for your case which makes it a lot less stressful My case handler was very professional, kept me in the picture every step of the way; listened to everything I told him, answered my e mails promptly if I had a query, I could not have asked for more I really wished I had gone to ombudsman sooner to save all the stress I was feeling whilst trying to deal with the complaint myself (ie approximately 6 months)