Red Rock Estate & Property Management
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One of the most incompetent companies ever!
I truly don’t understand who would rate this management company more than 1 star. Even this is extremely generous! I dealt with them for 5 years as a leaseholder rep in a building with 41 residential flats and 1 commercial unit. Their level of incompetence at managing anything, their disorganisation, lack of care and shadiness in their annual accounting just continuously made me wonder how a company like this is legally even allowed to exist. In the years I had to deal with them on behalf of our leaseholders, they did very little, even after having raised numerous complaints. Issues would be overlooked, forgotten and things would sit idle for months and years on end. When questioned, they would always blame it on the lack of money (a small minority of our leaseholders were not up to date with their service charges), instead of admitting that they have serious budgeting problems and don’t understand how to manage properties or finances. They would charge thousands in their service fees for non-existent management and then there would be several thousands in hidden fees where they would carry out additional H&S checks or do ‘extra’ work and charge the leaseholders extortionate non-transparent fees for it. When confronted about a multitude of out-of-proportion charges, they would not be able to offer an explanation for these. Yearly charges included things like emergency light testing at £2,500, health and safety checks at over £1,800 and a variety of unexplained charges, admin fees, surveys carried our by their own operators all adding up to over £2,400. When asked for paperwork or invoices to support these high charges, they would refuse to provide any! After years of hassles and headaches, which Red Rock was a direct creator of, we finally managed to get rid of them and the only thing I regret is that we didn’t do it sooner. Honestly, do your future self a huge favour and stay away from this company!